We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable)Īny item not in its original condition, is damaged or missing parts for reasons not due to our error.Īny item that is returned more than 30 days after delivery. Take pictures of the product in its current state, so that we can ensure whether there are missing parts or other damage before returning the product. To complete your return, we require a receipt or proof of purchase. SEQURE is not responsible in any way, for damage to other equipment due to a failure of a component in a system. Returns of products in good working order will receive a refund for the price of the item only, not the shipping costs.Īs parts of complex systems, failure of one component can result in a crash or damage to other items.

Orders are eligible for refund up to 30 days after the order delivered, otherwise coupon or replacement may be issued. Returns of opened packages may be accepted under some rare situations, but may be subject to a restocking fee or rejected depending on the condition of the items.Ĭustomers returning defective items will receive either a replacement, a coupon, or a refund. *Returned items that are rendered unsellable as a new product will be rejected. *Shipment of incorrect product by fulfillment mistakes will be rejected. *30 days for return from the date of order delivered If your package is abandoned, you will not receive a refund. In the event that a package can not be delivered due to the issues listed in this paragraph and the overall value of your order is less than the cost of returning the package back to SEQURE, SEQURE may select to 'abandon' the package. If a package is returned to SEQURE due to the Mail Carrier's inability to collect customs duties or deliver the package to your provided ship-to address, SEQURE will not refund a) shipping costs from SEQURE to your location and b) the cost of returning the package back to SEQURE, when and if the package is returned to SEQURE. When the package have been handed over to the courier company, we do not accept refunds application for any reason.įor orders shipped outside the China, you are solely responsible for any and all import duties your local customs office may impose on your order. We cannot hold the package which is on the way to you. International, Customs, Duties, and 'Return to Sender' Packages Only in certain cases and in the sole discretion of SEQURE will a signature be required. None of the mail services offered by SEQURE require a signature on delivery of your package. NOTE: FedEx/UPS/DHL express can not ship to P.O Boxes. Paying through PayPal is recommended for new customers purchasing high value items to prevent possible order cancelations or delays. SEQURE reserves the right to cancel and refund any orders that have indicators showing there is some risk that a stolen credit card is possibly being used. If additional fees are required to re-ship packages due to address errors, those fees may be passed on to the customer. The shipping address you enter on our web page takes precedence over addresses listed in the order comments or entered in PayPal. We cannot change shipping addresses after the order has been placed, as the address information you enter is used as part of the fraud checks and fraud prevention. SEQURE cannot be held responsible if the incorrect shipping address is entered by the customer during checkout. Shipments will be sent to the address entered on our web page during checkout.

*Please note that these are estimated delivery times only, therefore SEQURE is not guaranteeing delivery dates. In situations where products are in high demand, processing time can take longer than 3 working days. Any shipment listed as being misrouted or marked as return to sender in error will not be re-shipped until the package arrives at SEQURE headquarters. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.ĭHL shipments do not offer guaranteed delivery transit times. Consider any shipping or transit time offered to you by SEQURE or other parties only as an estimate. We cannot guarantee when an order will arrive. Buyer pays for shipping fee if required at checkout. Orders are not processed or shipped on Sunday, except by prior arrangement. Most orders received after 6:00 PM will ship the next business day. Most orders received before 6:00PM will ship the same day, provided the product ordered is in stock.

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